Terms and Conditions
These are the Terms and Conditions that apply to all interactions,
communication, and services provided between us. If you want to know
In this document, “we” or “Unparenting” refers to Unparenting s.r.o.,
Business ID No.: 05275814, registered office Salvátorská 931/8, Staré
Město, 110 00 Prague 1, entered into the Commercial Register under File
No. C 260968 at the Municipal Court in Prague. We will refer to you
simply as “you.”
By entering into a contract with us, you confirm that you have read the
Terms and Conditions, understand them, and commit to upholding them.
What do these Terms and Conditions regulate? The Terms and Conditions
let you know how to access our services and how you are permitted to use
What services do we provide? When the Terms and Conditions mention
services, we mean all the services we provide, such as the online
course, minicourses, club, discussion forum, seminars, and/or workshops.
The services may also include copyright works, referred to simply as
“works.” That mainly refers to our audios, videos, images, and texts,
but all other materials you receive from us or access from our online
interface are also considered works. Why do we mention them in the
introduction? Using and sharing these works is subject to the rules set
forth below, and it is important for our relationship that you follow
1. Entering into a contract
You are entitled to the services from the time we enter into a
contract together. We enter into a contract when you send us a
completed application and we approve it. If you send us an application
and we send you an invoice based on that application, then we have
approved your application and the contract between us has been made.
We reserve the right to refuse any application. If we refuse your
application, you can contact us, and we will decide how to proceed.
You need to have a user account to make use of our services. Please
note that while you can share certain works (see Article 7 “Protecting
Our Work”) in accordance with these Terms and Conditions, you may not
share your account with anyone but your co-parent and your children’s
As soon as you pay for the services, we will send you the login
information for your account. Do not share this information with
anyone else. As soon as you receive it, you are responsible for
keeping it secure. We recommend that you set a secure password and, if
you share a computer with others, make sure to log out when you leave.
If you lose your login information or suspect that someone is using it
without authorization, inform us immediately. We will help you resolve
the situation if possible.
2. What can you expect from us?
Most of our services are available on our website, so you just need to
log in to your account.
What do we recommend so you’ll get as much as possible out of our
services? You will need a high-speed internet connection (we recommend
at least 10 Mbit/s), a good web browser (we prefer Firefox or Chrome),
and a PDF reader (like Adobe Acrobat Reader).
Our services may not work in certain countries where content is
censored (e.g., China, Indonesia) or if content blockers have been
installed (e.g., Ad-Blocker).
You can find all relevant information about our services, such as
dates and times of our courses, through your user account. We know you
are busy, though, so we also always send you an email ahead of time to
let you know.
Even online spaces need the occasional cleanup, repair or improvement.
If we need to perform system maintenance, you may be temporarily
unable to access our website or your user account. But don’t worry, it
will not last long. We will let you know in advance of any planned
You need a smartphone with Android or iOS so you can download our
mobile app to access certain content.
If any of our services do not work or you need to ask about anything,
write to us at [email protected].
3. Online course
Our online course lasts for five weeks. Each week we focus on a
different area with audio or other materials available to you.
You will receive access to these materials gradually, one area each
week. However, you cannot simply wait a week to gain access to the
next area. You will need to complete a certain number of lessons in
order to move on. Please do not skip around, because real life does
not offer shortcuts. If you chose to pay for the online course in
installments, access to subsequent areas may also be subject to
continued payment of the installments.
Parenting is challenging, and children can surprise you at any time.
That is why we give you access to the online course for a full 12
months after starting, so you can come back to any particular area
whenever you need to.
4. Gift voucher
If you want to give our services to someone as a gift, you can use our
gift vouchers. We understand that you want quick and easy access to
the gift voucher, so all you need to do is fill out an order form and
make the payment, and then we will send you an activation code for the
voucher by email.
Make sure not to wait too long to activate the voucher, because the
activation code is valid for one year after we send it to you but will
not work after that.
We all buy the wrong gift sometimes, so we are prepared for that
situation as well. If your gift voucher has not been activated, you
can write to us at [email protected] within 30 days of payment and we will refund your money.
5. Price for services
The price for the services we provide to you will always be given in
the order form, so please check it before sending it in. The price for
the services includes value-added tax (VAT) in the cases required by
- You can pay for our services in full or in installments.
If you opt for installments, you must make all installment payments in
a due and timely manner. If your payment is late, we may suspend or
cancel your login information and terminate the provision of services.
In such a case, you are not entitled to a refund of installments
If the payment we receive from you is greater than the price for our
services, we will refund you the difference, but only if it is more
than €10 (or equivalent in different currencies we accept). This is
because the cost of making the refund would exceed the amount of the
6. What happens to your posts?
Any posts you make or information you give on our website (comments,
experiences, opinions, suggestions, successes, photographs,
recordings, and other records) are yours, of course. By posting or
publishing them on our website, however, you grant us the right to use
your content free of charge in order to provide, adapt, and improve
our services, as well as for our commercial, educational, and other
activities. You also authorize us to share and publish your content in
our online interface. We can also disclose this information to other
persons to use it in the same way.
We respect your privacy, so please note that all personal data and
other information (comments, photographs) you post on the public
online interface is available not only to us but also to other users
of our services. Please take care in what you include in your posts.
Despite our best efforts, we cannot guarantee the security of the
information in your posts.
We know you can be creative and you may become the author of a
specific copyright work. If that occurs and your post or other file
uploaded to our online interface meets the definition of a copyright
work, you grant us the right to use this work free of charge in all
methods of use without restriction as to location for the duration of
the proprietary copyright to the work as well as to share it with
7. Protecting our work
We are glad that you are using our services, and you are authorized to
share this access with your child’s other parent and/or grandparents.
We value our work, so we ask that you do not change, add to, edit,
copy, or share it with anyone else.
Since we are proud of our work, we decided to protect “Unparenting”
with a trademark. That means that no one else can use the term
“Unparenting” to offer their products and/or services. It does not
prevent you from talking or writing about Unparenting on social media
Our online course is for parents, not for training teachers, so
completing the course does not authorize you to work under the name
Unparenting (e.g., opening Unparenting preschools or childcare
centers, teaching Unparenting classes).
Our works may include a watermark to help determine which user
breached our copyright (e.g., by screen recording). This kind of
piracy is not acceptable to us and is not fair to other users. If we
catch someone pirating our content and do not work things out
amicably, that person will be required to pay a contractual penalty as
well as compensation for damage (calculated as the price of the
service multiplied by the number of illegal downloads).
If our system flags the activity on your account as unusual (signing
in from a large number of devices or geographical locations), we may
suspend your access to our services until the situation is clarified.
Since we are the sole holder of all rights to the works, trademarks,
and posts we make, unauthorized infringement on our rights will result
in a contractual penalty of €500 for each individual infringement.
8. How (not) to act in our online interface
We need your cooperation to make sure everybody feels comfortable in
the online interface and has the same conditions for using our
services. For those reasons, we have made a list of rules to help
maintain the level of our services, and you are required to follow
these rules. The rules mainly prohibit the following:
giving your login information to someone other than your child’s
other parent or grandparents (like to a friend, sibling, etc.);
disseminating, sharing, distributing, or granting access to
materials, transcripts, and/or notes to third parties, or other
breach of our rights to the works;
sharing pirated content or instructions on how to access and
spread said content;
otherwise disseminating the works, in particular on the internet
or as a group viewing;
taking any information out of the forum, including screenshots,
copying other people’s posts, and sharing them elsewhere;
insulting, attacking, and/or provoking others in any context
related to Unparenting services;
giving incorrect or false information in the registration form or
sharing content on our website that is not about Unparenting;
being more than 15 days late with payment of the price for the
services according to the due date on the invoice;
acting in a way that leads to the dissemination of spam, false
information, viruses, or outside business offers or promotion;
posting or otherwise using racist, discriminatory, or other
hateful, cruel, aggressive, or insensitive speech and posts;
sharing pornography or other inappropriate images, videos and
spreading information that could injure our good reputation; and
any other breach of legal regulations or of these Terms and
If you share our services with your child’s other parent or
grandparents, you are responsible for ensuring that they follow these
rules as well.
We hope that this never becomes necessary, but breach of these rules
can result in a permanent ban from our courses and other services with
no right to claim a refund.
We do not have to provide our services in the future to someone who
has been banned.
9. Your rights as a consumer
This article applies to you if you are a consumer, meaning you are not
using our services for your business purposes.
If our services are defective in some way, you must let us know
without delay. If you do so, you have the following rights due to
defective performance. Our performance is defective especially if:
we provide a service that does not have the stipulated or agreed
we do not notify you of defects the service has even if they are
usually not present in that kind of service; or
we provide you with counterfactual assurances that the service has
You can exercise your rights due to liability for defects in the
services primarily by email at [email protected] and in writing at our business address, Salvátorská 931/8, Staré Město,
110 00 Praha 1, Czech Republic, even after the provision of services under
this contract has ended.
We typically decide on warranty claims immediately, or in complex
cases within 14 business days. This time frame does not include the
suitable time, based on the type of service necessary, to perform a
professional assessment of the defect.
If a consumer dispute arises between us regarding the service
provision contract and it cannot be resolved amicably, as the consumer
you can file a petition for out-of-court settlement of the dispute to
the designated entity for resolving consumer disputes out of court,
which is the Czech Trade Inspection Authority, or resolve the dispute
online using the designated ODR platform.
If you change your mind about our services within 14 days of paying
the first installment, you have the right to withdraw from this
contract without giving a reason. In such a case, you can simply
notify us of your withdrawal by email at [email protected]. Although you expressly asked us to begin providing the services to
you at the time of entering into this contract, if you withdraw from
the contract within 14 days of paying the first installment for the
course, we will refund the entire amount you paid.
10. Expert services and achieving results
Our services, opinions, ideas, and processes are intended for personal
development. They do not and cannot replace the services of a doctor,
psychiatrist, psychologist, psychotherapist, legal advisor, financial
advisor or other specialist. We recommend that you seek out expert
assistance (e.g., from a doctor) if you are experiencing any problems
with your mental or physical health.
Everyone is fully responsible for their own life and the way they use
the information we provide. Success comes down to a multitude of
factors (level of understanding, diligence, talent, and method of
using our processes) that differ for every family and that we cannot
influence. For those reasons, we cannot guarantee that our advice and
recommendations will work in your family. We make no representations
or warranties concerning any treatment, action, or application of
medication or preparation by any person following the information
offered or provided. We will not be liable for any direct, indirect,
consequential, special, exemplary or any other damages that may
result, including but not limited to economic loss, injury, illness or
death. You alone are responsible and accountable for your decisions,
actions and results in life, and by your use of our services, you
agree not to attempt to hold us liable for any such decisions, actions
or results, at any time, under any circumstance.
The same applies to the opinions of other users of the forum, club, or
our courses. Posts shared by other users are not the official opinions
and methods of Unparenting, and we cannot bear liability for them. We
recommend that you approach them as such and use your best judgment.
Every family is different, so before you put any advice into practice,
consider whether it is truly appropriate for your family. In any case,
whatever the circumstances, you are fully responsible for your own
life and actions, including the way you choose to use the information
acquired from our services. We are not liable for any damage or harm
incurred as a result of your decisions.
Although we provide our services to the best of our ability, we may
make a mistake from time to time. We are not liable for the content of
posts, advertising spots, service offers, or other information posted
in the online interface, or for harm incurred by you or other persons
as a result of:
using or not being able to use the materials or information we
provided to you;
your login information becoming invalidated for reasons
independent of our will or for reasons on your part;
system upgrade, maintenance or repairs, or adding new functions to
the online interface;
using the services of third parties posted on the online
our services not working or not being accessible, including damage
caused due to loss of data or posts made.
11. How can we communicate with each other?
You can communicate with us in writing by emailing [email protected]. We can also send you all communications through our online
interface, to which you gave your consent upon entering into the
12. How long does our contractual relationship last, and how can we
We always enter into a contract for the duration of the services you
have ordered. In exceptional cases, however, the contract can
terminate before that time. We can terminate the contract by mutual
agreement, unilateral notice of termination, or unilateral withdrawal
from the contract.
We have the right to withdraw from the contract especially if you
breach the rules of conduct. If we withdraw from the contract with
you, we have the right not to provide our services to you in the
future as well. If we exercise our right to withdraw due to breach of
the rules of conduct, you are not entitled to a refund of the price
for the services.
If the contract terminates due to completion of the service or early
termination, the following provisions remain in force and effect:
Article 6, Article 7, Article 8, Article 9, Article 10, Article 11,
and Article 12 of the Terms and Conditions.
13. In conclusion
The contract and these Terms and Conditions are governed by Czech law.
Any disputes arising from them will be decided in a Czech court of
As our Terms and Conditions need to be updated and changed regularly,
please do not be surprised when this happens. Usually the change will
concern the scope of services, in particular adding to the services or
changing the rules of conduct, contact information, scope of use of
our materials, or technical parameters for our website to work.
Failure or neglect on your part or our part to exercise rights under
the contract and these Terms and Conditions will not be interpreted as
waiver of said rights and does not create any established practice
By entering into the contract, you confirm that you have read and
consent to these Terms and Conditions.
- These Terms and Conditions are effective as of May 1, 2023.